Conversion & Customer Retention Solutions in New York City
Is your New York City eCommerce store losing revenue from abandoned carts and one-time buyers? We build powerful, automated Shopify solutions for New York City businesses that recover lost sales, nurture customer relationships, and increase lifetime value—turning your store into a self-optimizing profit engine.
Profit focused automations
Acquiring a new customer is up to 5 times more expensive than retaining an existing one. Our service is built on this principle. We focus on engineering automated funnels that maximize the value of every visitor and customer, dramatically increasing your Customer Lifetime Value (CLV) and creating a more profitable, stable business.
- Advanced Email Automation Flows
- SMS & WhatsApp Marketing (WATI)
- Strategic Customer Segmentation
- Abandoned Cart, Checkout & Browse Recovery
- Post-Purchase & Customer Win-Back Funnels
- Shopify-Native Integration
Many USA eCommerce stores struggle with lost revenue from abandoned carts and one-time buyers. To address this, we create intelligent, automated Shopify systems that recover sales, strengthen customer relationships, and boost lifetime value. As a result, your store evolves into a self-optimizing profit machine that works 24/7.
Acquiring a new customer can cost up to five times more than retaining an existing one. Therefore, our strategies prioritize retention as the fastest path to profitability. In fact, by nurturing customers after their first purchase, you create steady revenue without constantly chasing new leads. Consequently, your business becomes more predictable and financially secure.
Instead of relying on guesswork, we build structured automation funnels that are data-driven. Through this approach, every visitor’s journey is mapped out, from first click to repeat purchase. Moreover, our funnels are designed to encourage repeat buying behaviour, which significantly increases your Customer Lifetime Value (CLV). Ultimately, this creates a sustainable foundation for long-term growth.
ACUTE ENDEAVORS
How We Engineer Your Customer Lifecycle Engine.
Personalized Conversations at Scale.
The secret to effective automation is making it feel personal. We go beyond generic email blasts by combining deep Customer Segmentation with Multi-Channel Communication.
We group your audience based on their behaviour—first-time visitors, VIPs, at-risk customers—and create automated, trigger-based conversations via Email, SMS, and WhatsApp (using WATI) that guide them seamlessly from browse to buy, and back again.
For example, we group your audience based on their behaviour—first-time visitors, VIPs, and at-risk customers—and then create automated, trigger-based conversations via Email, SMS, and WhatsApp (using WATI). In turn, this approach guides them seamlessly from browse to buy, and back again, increasing both loyalty and revenue.
Many USA eCommerce stores lose revenue due to abandoned carts and one-time buyers. To solve this, we design powerful, automated Shopify systems that recover lost sales, build lasting customer relationships, and increase lifetime value. As a result, your store operates as a self-optimizing profit engine that works for you around the clock.
It costs up to five times more to gain a new customer than to keep an existing one. Therefore, our approach prioritizes retention over acquisition. In fact, we engineer automation funnels that maximize the value of every visitor, increasing Customer Lifetime Value (CLV) significantly. Consequently, your business becomes more profitable, predictable, and resilient in competitive markets.
Â
Certified E-commerce Automation Experts
Our team members are certified experts in the e-commerce industry’s leading marketing automation platforms, including Klaviyo and Omnisend. We are specialists in implementing the WhatsApp Business API using WATI for a powerful, modern marketing mix.
Many USA eCommerce stores struggle with lost revenue from abandoned carts and one-time buyers. To address this, we create intelligent, automated Shopify systems that recover sales, strengthen customer relationships, and boost lifetime value. As a result, your store evolves into a self-optimizing profit machine that works 24/7.
Acquiring a new customer can cost up to five times more than retaining an existing one. Therefore, our strategies prioritize retention as the fastest path to profitability. In fact, by nurturing customers after their first purchase, you create steady revenue without constantly chasing new leads. Consequently, your business becomes more predictable and financially secure.
Instead of relying on guesswork, we build structured automation funnels that are data-driven. Through this approach, every visitor’s journey is mapped out, from first click to repeat purchase. Moreover, our funnels are designed to encourage repeat buying behaviour, which significantly increases your Customer Lifetime Value (CLV). Ultimately, this creates a sustainable foundation for long-term growth.
OUR IMPLEMENTATION PROCESS
What is Included in Our Automation Services?
Our service is a comprehensive, done-for-you project to build and launch your store’s entire customer communication and retention system.
Is your USA eCommerce store losing revenue from abandoned carts and one-time buyers? If so, we build powerful, automated Shopify solutions for USA businesses that recover lost sales, nurture customer relationships, and increase lifetime value. As a result, your store transforms into a self-optimizing profit engine.Â
Acquiring a new customer is up to five times more expensive than retaining an existing one. Therefore, our service is built on the principle of maximizing retention. Moreover, we focus on engineering automated funnels that increase the value of every visitor and customer, dramatically boosting Customer Lifetime Value (CLV). Consequently, you enjoy a more profitable, stable business with sustainable growth.
We believe that every interaction with your customer should feel intentional and relevant. This is why we design lifecycle automation that adapts to your audience’s needs. In addition, we ensure they receive the right message at the right time, keeping engagement consistent and results measurable.
The secret to effective automation is making it feel personal. To achieve this, we go beyond generic email blasts by combining deep customer segmentation with multi-channel communication.
Â
Tech Stack & Strategy Audit
We begin by auditing your Shopify store and analytics. We then integrate and configure your core marketing stack, including apps for email/SMS and WATI for WhatsApp Business API.
Pre-Purchase Funnel Build
We build the essential automations designed to convert visitors into customers. This includes your Welcome Series, Abandoned Product Browse flow, Abandoned Cart flow, and Abandoned Checkout recovery sequences across both email and SMS/WhatsApp.
Post-Purchase & Retention Build
We build the funnels that create repeat customers. This includes a strategic Post-Purchase Thank You & Cross-Sell sequence, a Customer Win-back series for lapsed customers, and automated Review Request flows to build social proof.
Segmentation & Coupon Management
We create advanced customer segments (e.g., VIPs, Potential VIPs, At-Risk Customers) for targeted campaigns. We also set up a dynamic coupon code management system to be used strategically within your new automated flows.
Automation Setup Packages
Automation Essentials
For initial sales-
Abandoned Cart Recovery (Email)
-
Post-Purchase Thank You Flow (Email)
-
Core Customer Segmentation
-
Platform Setup: email marketing
-
Page Speed Optimization
-
Affiliate campaign implementation
-
4 automation template
-
4 shopflow implementation
Full Lifecycle Automation
A complete solution-
Everything in the Essentials Package, plus:
-
Omnichannel Flow Development (Email, SMS & WhatsApp)
-
Advanced Recovery: Abandoned Checkout & Product Browse Flows
-
Retention & Loyalty: Customer Win-Back & VIP Nurture Series
-
Advanced Segmentation (e.g., High Spenders, At-Risk)
-
Dynamic Coupon Code Strategy
-
Integration with Your Favorite Tools:
-
Unlimited automation template
-
Unlimited shopflow implementation
-
Report of attribution
-
Dedicated support
THE ACUTE ADVANTAGE
What Makes Our Automation Services So Effective?
Shopify-Native Specialists
We live and breathe Shopify. Our deep, platform-specific expertise allows us to create seamless, powerful integrations that leverage the full capability of Shopify and its world-class app ecosystem.
Omnichannel Communication
We go beyond just email. By expertly integrating SMS and WhatsApp (via WATI), we meet your customers on the platforms they use most, creating a modern, engaging, and highly effective communication strategy.
Lifecycle-Focused Strategy
We don't just focus on one-time conversions. Our entire methodology is designed to increase Customer Lifetime Value (CLV). We build relationships that turn one-time buyers into profitable, long-term brand advocates.
Every customer moves through stages—from awareness to purchase to loyalty. That’s why we design lifecycle automation that speaks directly to each stage. In addition, our systems adapt in real-time to a customer’s behaviour, ensuring that each interaction feels timely and relevant. For example, if someone abandons their cart, they receive a reminder. On the other hand, if they are a VIP customer, they may receive exclusive offers to reward loyalty.
Generic marketing messages are easily ignored. Instead, we combine deep segmentation with multi-channel communication to create an experience that feels personal. For instance, first-time visitors may get a welcome series via email, while at-risk customers might receive an SMS discount. Furthermore, we use WhatsApp (via WATI) to deliver instant, direct messages that strengthen engagement.
Moreover, our specialists are certified in leading platforms such as Klaviyo and Omnisend. We also have hands-on experience implementing the WhatsApp Business API through WATI, enabling advanced customer communication. As a result, you gain a competitive advantage with a marketing system that integrates seamlessly across all channels your customers use.
The proof is in the numbers
Why E-commerce Automation Matters.
The secret to effective automation is making it feel personal. To achieve this, we go beyond generic email blasts by combining deep customer segmentation with multi-channel communication.
For example, we group your audience based on their behaviour—first-time visitors, VIPs, and at-risk customers—and then create automated, trigger-based conversations via Email, SMS, and WhatsApp (using WATI). In turn, this approach guides them seamlessly from browse to buy, and back again, increasing both loyalty and revenue.
Acquiring a new customer is up to five times more expensive than retaining an existing one. Therefore, our service is built on the principle of maximizing retention. Moreover, we focus on engineering automated funnels that increase the value of every visitor and customer, dramatically boosting Customer Lifetime Value (CLV). Consequently, you enjoy a more profitable, stable business with sustainable growth.
15%
Of potentially lost revenue can be recovered by implementing an effective abandoned cart and checkout recovery automation sequence.
100%
Higher conversion rates are seen in personalized, automated email campaigns compared to generic, one-off marketing emails.
75%
Of a store’s revenue is often generated by its top 20% of loyal, repeat customers. Our retention funnels are built to create these VIPs.
FAQ
FAQs about paid search management
Looking to learn more about paid search management for your business? Browse our FAQs:
We work with retail stores, restaurants, fitness studios, real estate agencies, and professional services in NYC. Any business that wants more repeat customers and higher conversion rates can benefit.
Email is perfect for longer, story-based content. SMS and WhatsApp have near-perfect open rates (over 95%) and are ideal for time-sensitive alerts like checkout reminders or flash sale notifications. Using them together creates a powerful, multi-channel strategy that reaches customers everywhere.
We specialize in the industry’s best-in-class platforms. Our primary tools are Klaviyo for email and SMS automation, and WATI for implementing the official WhatsApp Business API, all seamlessly integrated with your Shopify store.
You can schedule a consultation with our NYC automation experts. We’ll review your business goals, existing tools, and customer journey to create a custom plan that fits your market.
The “Automation Essentials” package typically takes 2-3 weeks to fully implement. The “Full Lifecycle Automation” package is more comprehensive and usually takes 4-6 weeks to build, test, and launch.
The Essentials package ($249) is designed to install the most crucial, high-impact email automations to immediately start recovering lost sales and welcoming new customers. It’s the perfect foundation. The Full Lifecycle package ($349) is a complete system. It expands beyond email to include SMS & WhatsApp and builds advanced flows to manage the entire customer journey—from recovering abandoned product views to creating VIP loyalty programs and providing detailed attribution reporting.
Â
Shopflow Implementation refers to the technical process of building the automations. We create the triggers (e.g., ‘customer abandons cart’) and actions (e.g., ‘send email #1’) directly within your marketing platform (like Klaviyo) or using tools like Shopify Flow.
Report of Attribution is a crucial report that shows you exactly how much revenue each specific automation has generated. This allows us to prove the ROI of our work and make data-driven decisions on what to optimize.
New York City has a highly diverse customer base. We segment audiences by demographics, buying behavior, and location, ensuring every campaign is relevant—whether you’re targeting Manhattan professionals, Brooklyn creatives, or Queens families.
A key part of retention is turning your best customers into advocates. As part of our service, we can help set up the technical foundation for an affiliate or referral program using popular Shopify apps. This allows you to automate how you reward loyal customers for referring new business, creating a powerful, self-sustaining growth loop.
In NYC’s fast-paced market, customers have endless options. Automation helps businesses capture leads instantly, deliver personalized offers, and keep customers engaged in a city where attention spans are short and competition is intense.
Every brand’s customer journey is unique. That’s why we create tailored lifecycle automation that adapts to customer behaviour. In addition, we ensure each message is delivered at the perfect time to encourage repeat purchases and brand loyalty.
Generic messages no longer work in modern eCommerce. Instead, we combine advanced customer segmentation with multi-channel outreach. For example, first-time visitors, VIP buyers, and at-risk customers receive different, trigger-based campaigns. Through this approach, we use Email, SMS, and WhatsApp (via WATI) to guide them smoothly from browsing to purchasing — and back again.
Moreover, our specialists are certified in leading marketing automation tools such as Klaviyo and Omnisend. We also have expertise in integrating the WhatsApp Business API through WATI for direct, high-impact communication. Ultimately, this combination gives your brand the ability to connect, engage, and convert with precision across every channel your customers use.
The secret to effective automation is making it feel personal. To achieve this, we go beyond generic email blasts by combining deep customer segmentation with multi-channel communication.
For example, we group your audience based on their behaviour—first-time visitors, VIPs, and at-risk customers—and then create automated, trigger-based conversations via Email, SMS, and WhatsApp (using WATI). In turn, this approach guides them seamlessly from browse to buy, and back again, increasing both loyalty and revenue.
